Cancellation Policy
Important information about our products and services.
Cancellation Policy
NFCproduct.in — Osmly Businessji Gifting Private Limited
1. Introduction
NFCproduct.in offers customized, personalized, and made-to-order products. Many orders require design preparation, printing, personalization, NFC or QR configuration, packaging, and other work based on customer instructions.
For this reason, cancellation eligibility depends on the stage of order processing.
2. Cancellation Before Production or Customization
Customers may request cancellation as soon as possible after placing an order.
A cancellation request is not automatically approved. Approval depends on whether the order has entered design preparation, customization, printing, production, packing, or dispatch.
If cancellation is accepted before any chargeable work has begun, we will confirm the applicable resolution and any refund due.
3. Cancellation After Design Work Has Started
If the customer requests cancellation after design preparation or customization work has begun, an 18% deduction may apply under the existing published cancellation terms, where applicable and legally permissible.
We will review the stage of work completed and inform the customer of any applicable deduction before finalizing the cancellation.
If the product has already been personalized, printed, or manufactured, cancellation may not be available because the item has been prepared specifically for that customer.
4. Cancellation After Dispatch
Orders cannot ordinarily be cancelled once dispatched to the courier.
A customer who wishes to cancel a dispatched order should contact customer support, but approval is not guaranteed.
This restriction concerns cancellation and does not remove the customer's right to submit an eligible replacement claim for a damaged, incorrect, or misprinted product.
5. Replacement Claims Are Separate From Cancellations
Customers who receive a damaged, incorrect, or misprinted customized product must report the issue within 5 calendar days of delivery.
Such cases are handled under our Refund & Replacement Terms and are not treated as ordinary change-of-mind cancellations.
Eligible claims are generally resolved through replacement rather than an ordinary refund, subject to applicable law.
6. Incorrect Customer-Provided Information
Customers are responsible for checking the names, spellings, contact details, photographs, QR codes, NFC links, and other information supplied for customization.
If incorrect information is submitted or approved by the customer, cancellation, redesign, reprinting, or replacement may involve additional charges or may not be available after production begins.
Please report any mistake immediately, before design or production starts.
7. Payment and Refund Processing
If a cancellation is approved and a refund is due, the amount and processing method will be confirmed by customer support.
Any applicable deduction will be communicated to the customer.
Refund processing may depend on the original payment method and payment-service provider.
No provision of this policy removes a remedy required by applicable law.
8. How to Request Cancellation
Contact NFCproduct.in customer support with:
- Your order ID or order number.
- Your registered name and contact details.
- The product or items you wish to cancel.
- The reason for cancellation.
We will review the request based on the order's current processing stage.
9. Contact and Related Policies
Please use the official customer-support contact information published on NFCproduct.in.
For problems discovered after delivery, refer to our Refund & Replacement Terms and Shipping & Courier Dispatch Policy.
*Nothing in this policy limits statutory consumer rights or remedies available under applicable law.*