Shipping & Courier Dispatch

Shipping & Courier Dispatch Policy

NFCproduct.in — Osmly Businessji Gifting Private Limited

1. Shipping Coverage

NFCproduct.in provides shipping to serviceable locations across India through third-party courier and logistics partners.

Standard shipping within India is free. No separate standard shipping charge is added to the product checkout total.

International delivery, where specifically available and accepted, may involve additional shipping charges that will be communicated before order confirmation.

2. Order Processing and Dispatch

Orders are generally prepared and dispatched within 24 working hours after the necessary order information, customization details, and payment confirmation have been received, subject to operational conditions.

For orders placed before 12:00 PM with complete details, dispatch may be possible within the usual processing period.

During holidays, high-demand periods, production delays, or other operational circumstances, dispatch may take up to 48 working hours or longer where necessary.

Customized products may require additional preparation time depending on the nature of the order.

3. Dispatch Location

Orders are generally dispatched from our central dispatch location in Mandi Adampur, Hisar, Haryana, India.

4. Estimated Delivery Time

The following are typical delivery estimates after dispatch:

• Delhi NCR: Approximately 2–3 working days.
• Other serviceable locations within India: Approximately 3–6 working days.
• International orders, where available: Approximately 15–20 working days, subject to destination, courier availability, customs, and other requirements.

These are estimates, not guaranteed delivery dates.

5. Courier Partners and Delivery Delays

We use independent courier and logistics providers, which may include Blue Dart, DTDC, XpressBees, Delhivery, or other available delivery partners.

Actual delivery times may be affected by courier operations, weather, public holidays, regional restrictions, address issues, unsuccessful delivery attempts, and other circumstances beyond our direct control.

We cannot guarantee a specific delivery date or time.

6. Payment and Dispatch

Orders are generally processed on a prepaid basis.

Cash on delivery is not offered as a standard checkout option. Any exceptional payment arrangement must be expressly confirmed by NFCproduct.in before the order is accepted.

7. Cancellation After Dispatch

Orders cannot ordinarily be cancelled after they have been dispatched.

However, this restriction does not prevent an eligible replacement claim for a damaged, incorrect, or misprinted product under our Refund & Replacement Terms.

8. Damaged, Incorrect, Misprinted, or Missing Products

If a product arrives damaged, is different from the confirmed order, contains a misprint caused by us, or an item is missing, please report the problem within 5 calendar days of delivery.

Provide your order ID, a description of the issue, clear photographs, and supporting video evidence where required.

For courier-related damage or missing-item complaints, customers should retain the packaging and provide an uninterrupted parcel-opening video where required for verification.

Eligible claims involving customized products are generally handled through replacement rather than ordinary refunds, subject to applicable law.

9. Packaging and Delivery Inspection

We take reasonable care to pack products securely for shipment.

If the outer parcel appears damaged, tampered with, torn, or otherwise compromised, please document its condition before opening and retain the packaging.

If you discover a problem after opening the parcel, contact customer support within the applicable 5-day reporting period.

10. Shipping Charges for Replacement Claims

Standard shipping on the original order within India is free.

Courier charges associated with returns or replacements may apply in certain circumstances, as described in our Refund & Replacement Terms. Any customer-payable charges will be communicated during claim review and handled in accordance with applicable law.

11. Incorrect or Incomplete Delivery Information

Customers must provide a complete and accurate delivery address, postal code, and contact number.

Incorrect or incomplete details may cause delays, unsuccessful delivery attempts, or additional courier arrangements.

Please notify customer support promptly if an address correction is needed. Corrections may not be possible once a shipment has been handed to the courier.

12. International Shipping

International shipping is available only where expressly confirmed by NFCproduct.in.

Applicable shipping charges, estimated delivery times, and any customs-related requirements will be communicated for the specific order.

International delivery estimates are not guaranteed.

13. Contact and Assistance

For shipping, tracking, or delivery concerns, contact NFCproduct.in through the official customer-support details published on our website.

For replacement eligibility and claim evidence requirements, please refer to our Refund & Replacement Terms.

*Nothing in this policy limits statutory consumer rights or remedies available under applicable law.*