Refund & Replacement Terms

Refund & Replacement Terms

NFCproduct.in — Osmly Businessji Gifting Private Limited

1. Introduction

At NFCproduct.in, we value our customers and take care to produce and dispatch products according to their confirmed orders. Many of our products are personalized or customized using customer-provided names, photographs, logos, QR codes, NFC links, designs, text, and other information.

Please read this policy carefully before placing an order.

2. Replacement-Only Policy for Customized Products

Customized and personalized products are generally not eligible for ordinary returns, exchanges, or refunds because they are manufactured or prepared specifically for the customer's order.

However, we accept eligible replacement requests when:

• The product received is different from the product ordered.
• The product contains a printing error or misprint caused by us.
• The product arrives damaged during shipping or courier handling.
• The product contains an error in customization that differs from the details correctly submitted and confirmed by the customer.
• An item is missing from the delivered order, subject to verification.

Approved claims will ordinarily be resolved through replacement of the affected product, rather than a monetary refund.

3. Deadline for Reporting a Problem

Customers must report damaged, incorrect, missing, or misprinted customized products within 5 calendar days of delivery.

The 5-day period begins on the date the shipment is delivered.

Claims submitted after this period may not be eligible for replacement under this policy, except where applicable law requires otherwise.

The previous 24-hour reporting requirement does not apply to these qualifying replacement claims.

4. How to Request a Replacement

To submit a replacement request, please contact our customer support team and provide:

• Your order ID or order number.
• Your registered name and contact details.
• A clear description of the problem.
• Clear photographs of the affected product and packaging.
• An uninterrupted parcel-opening video where required to verify transit damage, missing items, or packaging-related complaints.

For parcel-opening videos, the parcel and its opening process should be clearly visible in a single continuous recording without cuts, pauses, or editing.

Please retain the original product, packaging, and accessories until the claim has been reviewed.

5. Verification and Approval

Every replacement request is subject to verification against the order details, approved customization information, supporting evidence, and, where relevant, courier records.

We may request additional information or photographs to verify the claim.

If a replacement request is approved, we will explain the next steps, including whether the affected product must be returned or collected.

6. Cases Not Normally Eligible for Replacement

Replacement is generally not available for:

• Damage caused by the customer after delivery.
• Incorrect names, spellings, numbers, photographs, QR links, NFC links, or other details supplied or approved incorrectly by the customer.
• A change of mind after the order has been customized or produced.
• A change in personal preference concerning an approved design, color, layout, or customization.
• Normal wear and tear or improper use.
• Claims submitted after the applicable 5-day reporting period, subject to applicable law.
• Products altered, damaged, or misused after delivery.

Minor variations arising from printing processes, materials, or screen-display differences may not constitute defects unless the product materially differs from the confirmed order.

7. Courier and Replacement Charges

Shipping within India is free for the original order under our published Shipping & Courier Dispatch Policy.

For replacement claims, return or replacement courier charges may apply in circumstances disclosed to the customer during claim review.

Where the problem results from our error or a verified defect, any applicable charges will be handled in accordance with applicable consumer law. We will communicate any customer-payable charges before proceeding.

8. Refunds

Customized products are generally supplied on a replacement-only basis and are not eligible for refunds simply because the customer changes their mind or no longer requires the product.

This policy does not exclude refunds or other remedies that must be provided under applicable Indian consumer protection law.

Any exceptional refund approved or legally required will be communicated to the customer along with the applicable processing details.

9. Important Information

Customers are encouraged to inspect the outer packaging at delivery and preserve evidence of visible damage or tampering.

Please do not discard the affected product or packaging before the complaint has been reviewed.

A replacement request must be registered within 5 calendar days of delivery, even if additional verification takes longer.

10. Contact and Assistance

For a replacement claim, use the customer-support contact information published on NFCproduct.in and provide your order ID with the required evidence.

Related Policies: Shipping & Courier Dispatch, Cancellation Policy, Order Process & Acceptance, and Terms of Service.

*Nothing in this policy limits statutory consumer rights or remedies available under applicable law.*